Nukpay

1. Introduction

Nukpay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing and document management platform ("Service"). Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, company name, and billing address
Business Data: Client information, invoices, estimates, contracts, and other documents you create
Payment Information: Credit card details (processed securely by our payment providers)
Communications: Messages you send us through support channels

2.2 Information Collected Automatically

Usage Data: Features used, pages visited, time spent on the Service
Device Information: Browser type, operating system, IP address, device identifiers
Cookies: Session cookies, preference cookies, and analytics cookies

3. How We Use Your Information

We use the collected information for:

Providing and maintaining the Service
Processing transactions and sending related information
Sending administrative notifications and updates
Responding to your inquiries and providing customer support
Improving and personalizing your experience
Analyzing usage patterns to enhance our Service
Detecting and preventing fraud and abuse
Complying with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that help us operate our Service (payment processors, hosting providers, analytics services)
Business Transfers: In connection with a merger, acquisition, or sale of assets
Legal Requirements: When required by law or to protect our rights
With Your Consent: When you have given us explicit permission

5. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption of data in transit (TLS/SSL) and at rest
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure data centers with physical security measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time through your account settings or by contacting us.

7. Your Rights (LGPD)

Under Brazilian LGPD and similar laws, you have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request your data in a portable format
Opt-out: Opt out of marketing communications
Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@nukpay.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@nukpay.com